Customer Service
- Shipping & Delivery
- Security
- Privacy
- Returns & Replacements
- Ordering
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We deliver across Australia and Internationally using Australia Post. Please use the postage calculator on the 'My Cart' page for the cost of the delivery of your order. For International orders delivery fees are calculated to your country AFTER receiving your order. If you would like a cost for delivery to your country BEFORE placing an order please contact us with a summary of the products you would like to order and your address information.
- Security
- You can order with complete confidence at indenetshop.com.au, our e-commerce system processes all credit payments via Paypal. PayPal is the safer, easier way to pay online without exposing your credit card number. Fraud protection is built in. To read more about Paypal security visit their website at www.paypal.com.au
- Privacy
At indenetshop.com.au we recognize and respect the importance of maintaining the privacy of our customers. We do not sell, trade, disclose or give-away any information we may have on any of customers or members. Our servers employ industry standard security procedures to protect all our information from unauthorised access.
Why do we gather information?
We collect information from you for the main purpose of processing and delivering your order, including calculating location specific sales taxes, shipping and delivery charges. We do not disclose or make available any of your personal information to any third parties under any circumstances.What information do we gather?
To ensure indenetshop.com.au is a secure, safe, personalised and user-friendly shopping environment we require you to create an account with our site to place an order. In the checkout process we request your name, telephone number, email address, postal address, and other information set forth in the checkout proceedure. This information is then stored on our server allowing you on your return visits to indenetshop.com.au to access your account, via entering your username & password, which enables you to process your orders faster, track your previous orders, save your shopping cart items to purchase at later date. Other information required in the Checkout procedure, such as billing address, payment and credit card information (if this is your chosen payment method). If the products purchased are a gift, we require the recipients name, address and contact phone number for delivery.- Returns & Replacements
- Items purchased from www.indenetshop.com.au must be returned within 14 days of purchase. Simply pack the items to be returned in the original package and return prepaid to our company address.
Indenet Shop
P.O BOX 1707
Sunnybank Hills QLD 4109
Australia
Make sure the items is in it original condition, free from dirt, dust, wear and tears. Upon receiving your return goods we will check the condition of the items. If the items in a original condition within 14 days we will refund or issue a store credit to the value of the goods purchased. For additional help please feel free to contact us. - Ordering
- To order your products simply browse our store, locate the products you wish to purchase and press the "Add to Cart" button to add the item to your shopping cart. Once you have all the items you want to purchase in your cart, click the Checkout button to proceed to the Checkout. Our checkout proceedure is an easy step-by-step process where you will be asked for your billing, delivery and payment information. If you have any problems ordering please contact us.
- Viewing Orders
- You can view your orders with indenetshop.com.au anytime by logging into your customer account. After logging in, click on 'My Orders' on the right
- Updating Account Information
- You can update your account information with indenetshop.com.au anytime by logging into your customer account. After logging in, select from the customer options on the right which include Account Information, Wishlist and Newsletter Subscription
